Grievance redressal

How to raise a complaint

If you have a complaint about anything on Datbot Market — a company record, how your information has been handled, or the conduct of another user — write to our Grievance Officer.

What to tell us

Your name and how to reach you; what the complaint concerns, including the company name or page; what you would like us to do; and anything that helps us verify your connection to the matter.

What happens next

We acknowledge every complaint within 24 hours.

We resolve it, or explain why we cannot, within 15 days.

If your complaint concerns a company record, we may contact that company's authorised representative. We will not share your contact details with them without your permission.

If a company record is wrong

Tell us the company name and what is wrong. If you are authorised to represent that company, say so and we will verify it.

If someone has claimed your company

Write to us with the company name. We will check what the record shows about who registered or claimed it, and come back to you. Do not submit a second registration for the same company — tell us instead.