Service delivery / no physical shipping policy
Effective date: 24 August 2026
This policy applies only to the Datbot introduction service.
1. Digital service only
The introduction service is a digital mediated-introduction service. No physical goods are sold, packed, dispatched or shipped, and no courier or shipping tracking number is issued.
2. When delivery begins
Datbot begins the delivery period when we approve a request for an introduction. We approve a request only after the supplier has accepted that specific request and the buyer has confirmed it. Introductions are currently free for buyers, and no payment is part of delivery.
3. Delivery method
Datbot delivers the reciprocal business contacts selected for that introduction only through each party's signed-in Datbot account. We do not deliver the contacts by public page, ordinary email, invitation link or physical shipment. Any email notification contains no contact details and is not delivery.
4. Delivery time
Datbot completes delivery within three business days after we approve the request. Delivery is complete only when each party's selected reciprocal business contact is durably readable by the other party in that party's signed-in Datbot account.
5. What delivery does not guarantee
Delivery does not guarantee a reply, meeting, quotation, transaction, quality, suitability or any other business outcome.
6. If delivery cannot be completed
If we cannot complete delivery, we close the request and tell both parties in their signed-in Datbot accounts. Nothing is charged for an introduction, so there is nothing to refund; the policy linked below explains. Refund and cancellation policy.
How business days are counted
A business day means a working day from Monday to Friday, counted in Asia/Kolkata. Public holidays are counted as working days. We do not use a holiday calendar, and a public holiday does not extend a deadline.
7. Statutory rights and complaints
Nothing in this policy limits or excludes any statutory right or remedy that cannot lawfully be limited or excluded under applicable law.
For a delivery complaint, use our grievance redressal route.